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At Freeszo, we value your privacy and are committed to protecting your personal information.

Information We Collect

We may collect the following information:

• Full Name

• Phone Number

• Email Address

• Delivery Address

• Order Information

How We Use Your Information

Your information may be used to:

• Process and fulfill your orders.

• Communicate with you regarding your purchases.

• Improve our services and shopping experience.

• Send order updates and promotional offers (with your consent).

Data Protection

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

Sharing Your Information

We do not sell, rent, or trade your personal information. Your data may only be shared with trusted third parties when necessary to process payments, complete deliveries, or comply with applicable laws.

Cookies

Our website may use cookies to enhance your browsing experience and improve website performance. You may manage or disable cookies through your browser settings.

Policy Updates

We reserve the right to update this Privacy Policy at any time. Continued use of our website after any updates constitutes acceptance of the revised policy.

At Freezo, we strive to provide a secure, simple, and convenient shopping experience.

Payment Methods

We currently accept:

• Cash on Delivery (COD)
• Online Payment (where available)

All payment transactions are handled using secure procedures.

Delivery

• Delivery is available within the governorate only.
• Delivery fees may vary depending on your location.
• Orders are prepared during our regular business hours.
• Estimated delivery times will be communicated when your order is confirmed.

Customer Responsibilities

Customers are responsible for providing accurate contact information and delivery addresses.

Incorrect or incomplete information may result in delayed or canceled deliveries.

Delivery Delays

Unexpected circumstances such as weather conditions, seasonal demand, or operational issues may occasionally delay deliveries. If this occurs, we will notify you as soon as possible.

At Freezo, we are committed to delivering products that meet the highest quality standards.

Our Quality Guarantee

We guarantee that all products are:

• Delivered in good condition.
• Within their stated expiration dates.
• Consistent with the descriptions displayed on our website.

Warranty Coverage

Our warranty applies if:

• A product arrives damaged.
• The wrong product is delivered.
• A quality issue results from storage or transportation before delivery.

Warranty Exclusions

The warranty does not cover:

• Improper handling or storage after delivery.
• Damage caused by customer misuse.
• Product deterioration resulting from failure to follow storage instructions.

If you experience any issue, please contact our customer support within 24 hours of receiving your order. We will review your request and provide an appropriate solution as quickly as possible.