Return & Refund Policy

As we sell food, frozen products, and other perishable items, maintaining product safety and quality is our highest priority.

Eligible Returns

You may request a replacement or refund if:

• The product arrives damaged.
• You receive the wrong item.
• Items are missing from your order.
• The product has a clear manufacturing defect before use.

Non-Returnable Items

Returns or exchanges cannot be accepted if:

• The product has been opened or used.
• The product was improperly stored after delivery.
• The product has been damaged due to customer misuse.
• The product requires refrigeration or freezing after delivery unless the issue was caused by us.

Return Requests

Please contact our customer service within 24 hours of receiving your order and provide details of the issue along with photos whenever possible.

Each request will be reviewed individually, and we will determine whether a replacement or refund is appropriate.

Refund Process

Approved refunds will be issued using the original payment method whenever possible or by another agreed method within a reasonable processing period.